The PMS subscription
This is entirely separate from what a host pays for a cleaning. That one is a visit; this one is an operator paying to run the platform. They share nothing but the VAT rate.
Your own invoices are at Finance → PMS subscription.
What you need
- An operator account on a plan. Plans are assigned by Suitiee, not chosen from a screen.
Step 1 — Know what your plan charges
A plan can charge any combination of three things, added together, with a floor applied and then VAT:
| Component | What it means |
|---|---|
| Fixed amount per period | Charged whatever you do. Prorated by days if you join or leave part-way through a period |
| Per connected unit | For each unit connected to a channel, above whatever the fixed amount already includes. Units are counted once, when the invoice is raised — never prorated |
| Commission on booking value | A percentage of the value of bookings that checked out during the period. Cancelled bookings never count |
| Minimum per period | A floor: if the three come to less, the difference is added |
Step 2 — Read the breakdown
Every invoice carries How this was calculated — the units counted, the bookings commissioned, the proration, and the floor if one applied. Nothing on that invoice is a number you have to reconstruct.
Step 3 — Check the value coverage
This is the line worth reading twice.
Value coverage is the share of the period's bookings whose value actually reached us. Bookings that arrive over a calendar link carry no price and cannot be commissioned — so anything below 100% means the commission line was charged on part of your bookings, not all of them. The invoice names the channels whose bookings carried no value.
Bookings priced in a currency other than SAR are excluded and listed as excluded, because inventing an exchange rate at billing time would invent revenue.
Step 4 — Pay it
Billing runs after a period has closed, never during it. An invoice is due within seven days, and collection is retried on days 3, 7 and 14 after the due date and then stops and is flagged for a person — an unbounded retry against a card that will never work is the abuse pattern it resembles.
You can pay by card, or ask for it to be settled from your partner credit balance.
Nothing is marked paid on the strength of your browser returning to the site; the invoice is paid when the gateway says so.
When it goes wrong
| What you see | What it means | What to do |
|---|---|---|
| Commission lower than you expected | Value coverage below 100% — calendar-linked bookings carry no price | Connect those channels by sign-in |
| "No booking value is recorded" | No booking in the period carried a value | The correct answer is zero commission, said out loud |
| Units charged that you thought were free | The allowance included in the fixed amount was exceeded | The breakdown names both numbers |
| A minimum top-up line | The charges came to less than the plan's floor | Deliberate; the floor covers the cost of running the connection |
| Collection failed three times and stopped | The retry list is finite by design | Pay from the invoice's payment page, or ask to settle from credit |