The wallet

Each host has one wallet. A cleaning that is not covered by a prepaid package is taken from it, at the moment the turnover is confirmed.

A turnover with nothing behind it is not dispatched. That is the single commonest reason a checkout passes and no cleaner appears.

What you need

• A card, or a bank transfer, or an operator who funds you.

Step 1 — Top up

Money → Wallet → Top up. Between 100 and 10,000 SAR at a time, by card through the payment gateway. The balance is available immediately once the payment clears.

Step 2 — Read the ledger

Every movement is a line: what was added, what a visit took, what a refund put back, and against which job. The ledger is the record — the balance is just its last line.

Step 3 — Set the alert, then trust it

Suitiee tells you twice, and both are worth having:

• Low wallet balance — the balance dropped below its line (200 SAR by default).
• Wallet will run out — the balance will not cover the cleanings that are already booked. This one is the useful warning, because it is about work that is going to happen rather than a number that looks small.

Operators see the same thing across every host they manage, on Balance alerts.

What comes out of the wallet first

Package visits are used before the wallet is touched, and an operator-funded package before a host-funded one. So a host with a package running sees the wallet move only when the package is exhausted.

When it goes wrong