Bookings and guests

A booking is the record everything else hangs off: the calendar, the turnover, the invoice, the guest messages. It is created by whichever lane brought it in and updated by the same lane afterwards.

What you need

• A connected lane. See Three ways bookings reach Suitiee.

Step 1 — Read one booking

A calendar link carries dates and nothing else. That is not a fault in the link — it is what an iCal file is — and it is the reason the money columns are empty on units connected that way.

Step 2 — Watch it become a turnover

An arrival puts the nights on the calendar. The departure is written down as an anticipated turnover and confirmed when the checkout passes. See Turnovers.

Step 3 — Changes and cancellations

• Dates change — the booking is updated and the cleaning window moves with it.
• Cancelled before the clean is billed — the anticipated turnover is dropped.
• Cancelled after it is billed — it is cancelled and refunded under your operator's cancellation rules, or held for review. A confirmed turnover is never silently reversed.

Guest personal data

Guest email and phone are personal data under the PDPL. Suitiee stores them on the booking, shows them to the host and operator who own it, keeps them off every list column, and never writes them to a log line. The board shows a name and never a contact detail.

Nothing is sent to a guest unless you switch it on yourself. See Guest messages.

When it goes wrong