A turnover, from checkout to ready

A turnover is the whole chain between one guest leaving and the unit being ready for the next. Nothing in it is pressed by hand once a lane is connected.

booking arrives ─▶ anticipated ─▶ checkout passes ─▶ billed ─▶ cleaning created
                                                                   │
                            dispatched ─▶ accepted ─▶ cleaner starts ─▶ photos ─▶ finished ─▶ invoice

What you need

A unit with a connected lane. See Three ways bookings reach Suitiee.
Money behind it: a wallet balance, a package, or partner credit.
A cleaning company that covers the unit's district — arranged by Suitiee, not by you.

Step 1 — The booking is anticipated

As soon as a booking is seen, its checkout is written down as an anticipated turnover. Nothing is billed and nobody is dispatched. This is the state most of your bookings are in most of the time.

Step 2 — The checkout passes, and it is billed

When the checkout time passes the turnover is confirmed: the price is worked out and taken, package visits first and then the wallet.

If neither can cover it, the turnover stays anticipated and is retried — it is not dropped. Top up and the next check books it, with nothing to press.

Step 3 — A cleaning is created, with a window

The cleaning gets a window: when it may start, and when it must be finished.

If the next booking is already known, the window ends before that guest arrives. That is the turnover window, and it needs no setup.
If no next booking is visible yet, the window is five hours after checkout.
Add the next booking any time before checkout and the window updates to match.

Settings → Cleaning Timing changes the rule for every unit: clean right after the guest leaves, just before the next arrives, or on a schedule during a long stay. Hosts managed by an operator follow their operator's setting unless they turn that off.

Cleaning Timing: when a turnover is scheduled and how long the window is

Step 4 — It is dispatched

The cleaning is offered to a cleaning company that covers the unit's district. The offer is an offer, not an instruction, and it expires — see Assignment and acceptance.

Step 5 — The visit

The cleaner arrives, starts the job on their phone, takes the before-and-after photos the service requires, works the checklist and finishes. See Checklist and photos.

Step 6 — Ready, and invoiced

Finishing is the moment the unit counts as ready. You get the photos, the visit is billable, and the invoice is raised. See Invoices.

The one screen that tells you the truth

Turnovers that did not go through — on your dashboard — lists every checkout that has passed with no cleaning booked, and the reason on each row:

Reason	What it means	The fix
Not enough balance	The wallet and packages could not cover it	Top up or add a package; the next check books it automatically
Unit not linked	The booking never matched one of your units	Open the booking and link it to the unit
No cleaning service available	No active regular cleaning service is configured	Support enables one
Not confirmed yet	The checkout has passed and has not been attempted yet	It clears on the next check

When it goes wrong

What you see	What it means	What to do
Checkout passed, no cleaning	Almost always an empty wallet	Read the stuck list; the row names the reason
A cleaning with a five-hour window when the next guest is coming sooner	The next booking was not visible when the window was set	Make sure the next booking reaches Suitiee before the checkout
A cleaning for a night nobody stayed	A blocked date read as a booking on a calendar the site words unusually	Tell support the wording — the list of blocked-date phrases is configuration, not code
A cancelled booking whose cleaning is still there	A confirmed, billed turnover is never cancelled automatically	Cancel it from Cleaning Requests under your own rules
Two cleanings for one checkout	Two lanes feeding one unit with different reservation ids	Keep one booking lane per unit