Suitiee documentation

What Suitiee is The one-paragraph version, the five kinds of account, and which one you are signing into. Everyone Getting started as a host You own or run a handful of units yourself. Add a unit, let Suitiee see your bookings, fund the account, and turnovers book themselves. Hosts Getting started as an operator You manage units for other people. Set up your hosts, connect the lane their bookings arrive on, and run every unit from one place. Operators Getting started as a cleaning company You have a Suitiee Provider account. Put your crew on the roster, say where you work, and answer jobs quickly. Cleaning companies Getting started as a cleaner Your jobs on your phone. Sign in with your number, start the job at the door, photograph the unit, finish. Cleaners Owners and their statements An owner is whoever the money belongs to. They have no sign-in; they have a record, a share of each unit, and a statement each month. Operators, owners

Three ways bookings reach Suitiee Sign in to the channel, paste a calendar link, or have your own system post an event. Which one to pick, and what each costs you. Everyone Connecting Airbnb and Booking.com Sign in to Airbnb inside Suitiee, or send Booking.com a connection request. Bookings come in; availability, prices and minimum stays go back out. Hosts, operators Calendar links Paste the export link your listing already publishes. No code, nobody's permission, and a cleaning after every checkout. Hosts, operators Your PMS by webhook Post a signed checkout event from your own system and Suitiee bills it, creates the cleaning and dispatches a cleaner. Signature, timestamp, idempotency and what comes back. Developers The partner API Register hosts, announce bookings, raise cleanings and read what happened — over REST, with a bearer token and an idempotency key. Developers Test mode A new account is a sandbox. Everything is priced and shown as it would be live, no cleaner is sent, and nothing is charged. Operators, developers The channel connectivity API List a host's units on your platform, read their calendar, and send the bookings back — over REST, with OAuth and a host's own consent. Channel partners

A turnover, from checkout to ready What happens between one guest leaving and the next arriving, who does each part, and where it stops if something is missing. Hosts, operators The today board Every unit with a guest arriving or leaving today or tomorrow, and whether the clean between them is booked. Hosts, operators The calendar Every unit, every stay and every cleaning on one grid — and where a double-booked night shows up. Hosts, operators Assignment and acceptance How a cleaning finds a company and a cleaner, why an offer expires after 30 minutes, and what happens when nobody answers. Operators, cleaning companies Checklists and proof photos What the cleaner has to record before a visit can be finished, and where you read it afterwards. Hosts, operators, cleaning companies Maintenance visits A broken thing becomes a job with a trade, a priority and a technician — raised by you, by your operator, or by a cleaner who found it. Hosts, operators Disputes A complaint about a visit, the clocks that run on it, and how it ends. Hosts, operators, cleaning companies Quality scores What a cleaning company's score is made of, why one perfect visit does not make a five, and why a bad quarter does not last forever. Operators, cleaning companies

Bookings and guests What a booking record holds, where each part came from, and what happens when one changes or is cancelled. Hosts, operators The guest inbox Guest messages from the channels, in one place, beside the booking and the unit they belong to. Hosts, operators Guest messages Six moments in a stay, in your own words. Nothing is sent to a guest until you switch a rule on. Hosts, operators

The wallet What pays for a cleaning when there is no package left, how to top it up, and the warning that comes before it runs out. Hosts Packages A block of prepaid visits at a lower price per visit, used before the wallet is touched. Hosts, operators Partner credit A balance an operator holds with Suitiee and spends on their hosts' packages, with a ledger that says where it went. Operators Invoices What is invoiced, when it is raised, and what VAT is applied. Hosts, operators The PMS subscription What Suitiee charges an operator for running the platform itself — fixed, per connected unit, or a share of booking value. Operators

Common questions The twenty things people ask first, each answered in a line and pointed at the page that covers it. Everyone What changed Every change that reached the live product, newest first, taken from the merge history rather than written by hand. Everyone