Getting started as an operator

This is the /partner panel. It is for a company that runs units on behalf of the people who own them — a property manager, a serviced-apartment operator, a compound.

It has everything the host panel has, across every host you manage, plus the integration screens, the owner records and the reports.

What you need

• Your operator sign-in.
• A decision about how bookings will reach you. The setup guide asks this first and re-tunes itself to the answer:
  • A PMS or channel manager — your system posts checkouts to a webhook.
  • Calendar links — you paste iCal links, many at once.
  • A building or compound — units managed in one place, whether or not they sell online.
• For the first path, someone who can add a webhook in your own system.

Step 1 — Register your hosts

Every unit belongs to a host, and every cleaning is billed to that host. Open Clients → Partner Clients and add one row per host: their phone, their name, and your id for them. Incoming events are matched on that id, so use whatever your own system already calls them.

A host you register this way can be invited to sign in to their own /client panel later — they see their own units and nothing else.

Step 2 — Add the units

Your units → Properties. A unit needs a name in both languages, an address with a pin, and its size. If you are running a compound, create the compound first under Compounds and attach the units to it.

Step 3 — Connect the lane

Pick one, or use different lanes for different units:

Step 4 — Fund the hosts

A turnover is billed to the host it belongs to. Two ways to make sure that works:

• The host funds their own wallet or buys a package.
• You hold partner credit with Suitiee and use it to subscribe your hosts to packages. See Partner credit.

Balance alerts lists the hosts whose wallet will not cover what is already booked, which is the earliest warning you get that a unit is about to go uncleaned.

Step 5 — Run the day

• Dashboard — arrivals, departures, and whether the clean between them is booked.
• Calendar — every unit, every stay, every cleaning.
• Cleaning Requests — the work itself, and its state.
• Reports and Analytics — what happened over a period, and revenue by channel.

When it goes wrong